The National Institute for the Defense of Competition and the Protection of Intellectual Property (Indecopi) announced that organizers of concerts or massive shows who fail to comply with their commercial obligations, the advertised services or the agreed conditions will be sanctioned with fines of up to 450 Tax Tax Units (ITU), equivalent to S/2 million 475,000.
The National Institute for the Defense of Competition and the Protection of Intellectual Property (Indecopi) announced that organizers of concerts or massive shows who fail to comply with their commercial obligations, the advertised services or the agreed conditions will be sanctioned with fines of up to 450 Tax Tax Units (ITU), equivalent to S/2 million 475,000.
Indecopi imposed a fine of 61.18 UIT (S/ 336,490) on Banco Falabella after detecting restrictions on the registration of consumer complaints. Photo: Indecopi.
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The measure will be executed as part of the development of the sector campaign called “National holidays: your rights are respected”. According to official statistics of the Indecopithere is an upward trend in sanctioning processes within the entertainment sector.
During the last four years, the supervisory entity issued a total of 394 firm resolutions nationwide against 64 supplier companies dedicated to the event organization and ticket marketing. 81 processes resulted in direct reprimands, and 313 were pecuniary sanctions that together added up to 1,658 accumulated UIT.
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The leadership of Indecopi quantitatively specified that the lack of suitability in the service was the infringing behavior with the greatest recurrence in the national market. This specific offense resulted in fines worth ITU 1544.8caused mainly by the delay in the opening of the venues, unforeseen modifications in the duration of the presentations or the alteration of the billboard of previously announced artists. Likewise, structural flaws were detected in the processing of claims and obstacles to customer access to the Claims Book.
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Indecopi He stressed that promoting companies are obliged to communicate incidents in a clear and timely manner to their public, in the event of force majeure scenarios or duly verified fortuitous events.
“In the event of cancellation of an event, the organizers must return the full amount of money paid for tickets, in accordance with the Consumer Protection and Defense Code and Law No. 32415. The refund procedure must be informed in a timely manner and executed within a period of no more than fifteen (15) business days from the request of the event. consumer”, he detailed.
