Disciplinary procedure which is the executive director of DOO “Čistoća” Pljevlja Gordana Lekić initiated against four female employees grew into a serious conflict within the company, after one of them publicly disputed the allegations in the decision and requested the determination of the responsibility of the director herself due to the debt owed to the company and, as she claims, an attempt to shift the blame to the employees.
Director Lekić is charged with the decision to initiate the procedure to determine responsibility for a serious breach of duty Dzenita Ajanović, Biljana Krvavac, Gorica Anđelić and Snežana Macanović for the events of May 5, 2026 in the premises of the Customer Service.
According to the decision, employees Saša Ječmenicathe former director of Čistoća, requested the issuance of accounts that are kept in the names Milan Lekićwife of the executive director i Rajko Ostojića member of the Board of Directors of Čistoća, and the workers, as stated, gave him access to that data without authorization and issued invoices. The management believes that serious violations of work obligations were committed, which are related to the unauthorized provision of services from the company’s business domain, providing information to third parties and destroying the employer’s documentation.
Director Dženita Ajanović complains that, although she is employed in the Parking Service Work Unit, she accessed the computer of the Billing Service without authorization and issued Lekić’s invoice for the cleaning service to Ječmenica. In her statement, Ajanović stated that her colleagues were busy at the time, that Ječmenica asked her for the bill and that, as she says, she “pulled it out mechanically”, without thinking about the possible consequences.
Biljani Krvavac is charged with having issued an invoice to Ječmenica in the name of Rajko Ostojić, giving information to a third party without authorization, and after that she requested and destroyed the payment slips that referred to the accounts of Milan Lekić and Rajko Ostojić. Krvavac does not deny that she issued the invoice, but claims that she did not violate any procedure because there is no rulebook that obliges employees to request identification or authorization from the person requesting the invoice.
Gorica Anđelić, the director, complains that she certified the invoice issued in the name of Rajko Ostojić and thereby enabled the provision of services to a person who did not have the authority to do so. In her statement, Anđelić stated that she did not pay attention to whose name the account was in, and that she only noticed later that it was Milan Lekić’s account.
The head of the Collection Service, Snežana Macanović, is accused of being aware of the fact that Saša Ječmenica was requesting invoices for Milan Lekić and Rajko Ostojić, but that she did not prevent their issuance and certification, even though she was obliged to do so. In her statement, Macanović stated that she warned her colleagues that the situation could be misused, but at the same time she said that as a manager she is ready to bear responsibility for possible omissions.
In the explanation of the decision, it is stated that the executive director found out about the event on May 6. year, after which employees’ statements were taken and video surveillance recordings were reviewed. The management believes that the collected evidence indicates the existence of grounds for disciplinary responsibility of the employees.
However, in her response, Biljana Krvavac categorically rejects the accusations and claims that the director did not find out about the event in question on May 6, but on the same day it happened – May 5.
“The camera footage clearly shows that the director came to the Customer Service that day and was familiar with the situation,” says Krvavac, assessing that the legality and timeliness of the initiation of the procedure is therefore called into question.
She claims that there was no rule obliging employees to require an identity card or authorization from the person requesting the issuance of an invoice, which is why she believes that she cannot be held responsible for issuing the document to an employee colleague.
Krvavac also states that the disputed payment slips were invalid because, as he claims, they were partially filled out and signed by Saša Ječmenica himself, and that as such she had the right not to post them.
She made the most serious accusations against the director Gordana Lekić. According to her claims, the essence of the whole case is not in the issuing of the invoice, but in the fact that there was a debt of 493.67 euros on the account that is kept in the name of Milan Lekić.
Krvavac claims that this debt was the reason for the disputed situation, and states that the following day the director made a payment of 79.20 euros for the last six months of obligations, which, in her opinion, confirms the existence of the debt.
“Responsibility for the resulting situation lies with the director who allowed her employees to be accused because of the problem caused by her debt,” the answer states.
She invited the director to publicly present evidence of all previous payments that she claims were not recorded in the system, as well as for the legal department to determine the actual balance of the debt on the account and apply the same procedures that are used for all other users.
In her address, Krvavac also raised the issue of working conditions in the Customer Service. He states that employees work without protective glass at the counters, that bills are still printed by hand and split with a ruler, and that citizens are not allowed to pay by card.
“We return customers who want to pay by card with an apology because we are not able to provide them with the service they expect. Such a system of work makes customer service and the entire company frivolous,” she says.
Krvavac called on the Board of Directors to investigate the director’s responsibility for the situation, trade union organizations to stand up for the protection of employees, and the legal service to determine possible debts and initiate collection procedures if there are legal grounds for this.
At the end of her answer, she said that the Billing Service is one of the most organized and disciplined services in the company and expressed her belief that employees should not be collateral damage of personal conflicts within the company.
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