Since the official launch of the portal in January 2018, more than 1,778,526 complaints have been filed.
Statistics: Since the start of the year until May 4, 49,927 complaints have been filed via the Chikaya.ma portal. The rate of complaints processed stood at 59.63% and the number of complaints re-opened stood at 4,701.
According to the latest statistics published on the Chikaya.ma website, 49,927 complaints were filed from the beginning of January 2026 until May 4, 2026. In detail, 13,800 complaints were received during the month of January 2026, 11,623 in the month of February, 12,362 in the month of March, 11,050 in the month of April and 1,092 complaints during the first four days of May. Note that since the official launch of the national complaints portal in January 2018, more than 1,778,526 complaints have been filed. During 2026, the number of complaints processed continued to decrease from 11,666 in January 2026 to 9,042 in February then 8,913 in March. These numbered 6,991 in April and 184 in May. Regarding complaints currently being processed, their number continues to increase. These numbered 2,134 in January, 4,715 in February, 8,164 in March, 12,224 in April and 13,201 in May.
The rate of complaints processed stood at 59.63% and the number of complaints re-opened stood at 4,701. Furthermore, the number of complaints for which applicants expressed satisfaction with the responses obtained increased from 413 in January to 120 in February, 115 in March and 87 in April. The positive feedback rate expressed is 57.72%. As for the number of applicants saying they were dissatisfied with the treatment, their number increased from 51 in January to 45 in February, 39 in March and 31 in April. Please note that the average processing time for complaints is 6 days. During the month of January this deadline was 200 days. It increased to 251 days in February then to 100 days in March. Remember that in 2025, 163,694 complaints were recorded on the national platform. A volume down slightly compared to previous years.
Of all the complaints filed, 66.14% were processed, or nearly two out of three files. The satisfaction rate reached 58.69%. As for the average response time, it was established at 16 days. The platform had received more than 177,000 complaints in 2024, 186,000 in 2023, and more than 176,000 complaints during the years 2021 and 2022. A record was recorded in 2020, with around 658,000 complaints. On the other hand, the figures did not exceed 107,000 in 2019 and 83,000 in 2018. Over the last five years, the volume of complaints filed by citizens has remained relatively stable, while recording a notable drop, going from 186,000 in 2023 to 163,000 in 2025. This platform offers users permanent and easy access to communicate with 38 government departments, 116 public institutions and 1,590 local authorities. This digital system aims to bring the administration closer to citizens, by facilitating the monitoring and rapid processing of complaints throughout Moroccan territory.
