35% concerned about the high cost of living
On work-related concerns, the survey found that 35% of all messages expressed concern about rising living costs, while income did not match expenses.
Most messages said workers were worried that salary increases this year would not keep up with costs, or that salaries would not rise while goods were too expensive.
The second-ranked concern, at 25%, was uncertainty over job stability and employment security because the slowing economy raised worries over layoffs.
Messages said AI was now being used to replace people and would cause job losses, that life was uncertain because of layoffs, and that some had graduated a year earlier and still had no job.
Third, at 22%, workers were concerned about the structure of labour law, which still had limitations in protecting workers.
Messages said that if the value-added tax were raised, expense deduction rights should also be increased, and that workers were not protected in terms of welfare and safety.
The fourth and fifth concerns, both at 9%, were quality of working life and burnout from work.
Workers were also concerned about skills gaps as AI technology played a growing role in organisations, requiring workers to adapt by developing skills to work with AI.
Messages said Gen Z people found it difficult to get jobs because AI handled all basic work, that people had to work hard or face layoffs, and that upskilling had to be a national agenda, especially in AI.
The survey results reflected that structural changes in the economy and technology were affecting the work processes of Thai workers.
In economic terms, Thai workers had needs and concerns relating to the cost of living.
They wanted income security while also worrying about higher living costs and layoffs, which stemmed from the economic slowdown and technological structural change.
Technological structural change had also made Thai workers more alert to the need to develop their capacity to work with technology, especially as AI took on a growing role at work.
Many workers, therefore, placed importance on developing the ability to work with technology to build job security.
