-
November 12, 2026
In its statement on the status of complaints received in 2026, the Department of Consumer Affairs (DOCA) announced that it is difficult to mediate and resolve consumer complaints when buyers are defrauded while purchasing goods online from sellers that have no physical store address.
Regarding consumer grievances and losses, the DOCA received 462 complaints over the 10-month period from January to October 2026, of which 426 have already been resolved.
The complaints include 44 related to goods and 418 related to services, while the remaining 36 unresolved cases are still being processed. Yangon Region recorded the highest number of complaints with 302 cases, followed by Mandalay with 64 cases. By complaint category, e-commerce services ranked as the third most complained sector, with 77 cases.
Because it is difficult to mediate and resolve fraud cases involving online purchases when the seller does not have a physical store, the department has issued a warning prohibiting online sellers from operating without registration.
Furthermore, the public is urged to exercise caution and shop carefully when buying products online, while regional, state, and district offices continue to carry out consumer protection awareness activities on an ongoing basis.
TWA/ZN
