V.C. Bird International Airport introduces new Self-Service Kiosks with option for Wheelchair-Accessibility
The departure experience at the V.C. Bird International
Airport is now significantly enhanced with the introduction of a new generation of self-
service kiosks.
Passengers at airports across the globe use these kiosks to complete many of the tasks
traditionally handled at a check-in counter.
The new TS6 Flagship Kiosks at the VC Bird International is an improvement over the
previous ones which printed boarding passes only. The new and modern versions are now
able to produce baggage tags as well, enabling travelers to get through their check-in
process as smoothly and swiftly as possible.
The upgrades form part of a major thrust by the Antigua and Barbuda Airport Authority
to introduce cutting edge aviation conveniences to the V.C. Bird International. The driver
of the initiatives is the airport’
s Information Technology Department, which has
undertaken a strategic approach in creating a smarter and more connected passenger
journey for all travelers.
According to IT Manager Jasen Lewis, the services available through the new kiosks extend
beyond the printing of boarding passes and baggage tags. Lewis explained that we are living
in a period of significant digital transformation, where self-service technology and
connected systems are reshaping how airports operate and enhancing the passenger
experience.
He noted that the 15 new kiosks are upgradable and future-ready, with the capability to
support additional self-service functions as aviation trends and passenger expectations
continue to evolve.
“This gives V.C. Bird International Airport the flexibility to expand services over time. For
example, in the near future, we will be able to introduce self-service baggage drops,
allowing passengers to check in, tag their bags, and proceed to a designated baggage drop
point, as is common in larger international airports,
” Lewis said.
“While we are considered a small island state, and managing airports comes with its own
unique challenges, this does not limit our ability or ambition to offer first class service. We
remain committed to using technology to modernize the passenger experience, and raise
the standard of service at V.C. Bird International Airport,
” Lewis added.
www.vcbia.comBut beyond improving speed and convenience, the kiosk upgrade represents another
significant achievement. Now at the airport is an ADA-compliant, wheelchair-accessible
kiosk, ensuring that the VC Bird International delivers a passenger experience that is both
efficient and inclusive.
“T ravelers with mobility challenges can independently access the same self-service check-in
technology as all other passengers,
”
explained Customer Experience Manager, Jan W alker
Brown.
“Passengers who are differently abled, including those using wheelchairs, must be able to
access the same level of convenience and service as other travelers,
” W alker Brown stressed.
Feedback has already been positive from the airport’
s airline partners who have shared that
their travelers and clients have welcomed the improved speed of the devices and their
expanded options.
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