So far this year, more than 78,000 requests for care have been received, including informational consultations and formal complaints for alleged violations of patients’ rights. Given this increase in demand, the National Health Superintendence (Yourhealth) and the Universidad Peruana Cayetano Heredia (UPCH) signed a cooperation agreement to automate and accelerate the processing of claims in public and private medical centers because the current care channels have collapsed.
So far this year, more than 78,000 requests for care have been received, including informational consultations and formal complaints for alleged violations of patients’ rights. Given this increase in demand, the National Health Superintendence (Yourhealth) and the Universidad Peruana Cayetano Heredia (UPCH) signed a cooperation agreement to automate and accelerate the processing of claims in public and private medical centers because the current care channels have collapsed.
Citizens interested in participating in the Innovatón will be able to access more information through the official SUSALUD accounts on Facebook, X, TikTok and Instagram. Photo: Andina
The immediate goal of strategic agreementsigned by Superintendent Martín Alonso Tantaleán del Águila and the rector of UPCHWilfredo Antonio Gonzáles Lozada, is to design digital transformation tools that reduce waiting times for users who report negligence either failures in health services.
Therefore, as the first operational action, both institutions launched the Innovatón “Innovation Challenge for the Timely Protection of Health Rights”. The objective of this public call is to bring together programmers, technology specialists, doctors and students to develop software and applications that optimize user defense mechanisms within hospitals.
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During the signing of the agreement, Superintendent Tantaleán del Águila assured that with the support of the UPCH The aim is to “promote initiatives that incorporate tools such as artificial intelligence, data science and digital transformation to strengthen Susalud’s response capacity to queries, complaints and claims.” “In this way we will be able to identify risks early, optimize processes, improve citizen service and generate evidence for faster and more efficient decision-making,” he added.
According to data from the National Health Superintendency (SUSALUD) evaluated by Videnza, more than half of first-level establishments do not operate at least 12 hours a day. (Image: Videnza)
In addition to the software development Through hackathons and open innovation technological challenges, the agreement will allow the execution of scientific research applied to hospital managementspecialized expert reports on user experience and technical training programs for health sector inspectors.
The schedule and technical bases for teams interested in applying for IT solutions to the Innovaton They will be disseminated openly through the official digital platforms of the superintendency.
