Delinquency management remains one of the most critical challenges facing the Roseau Cooperative Credit Union Limited (NCCU).
This was according to the Treasurer of the NCCU, Shannon Bedminister, who presented the Treasurer’s Report for the year ended December 31, 2025.
“As at December 31, 2025, the gross delinquent portfolio stood at $86,414,304, representing a delinquency rate of 14.07 percent, significantly above the PEARLS benchmark of 5 percent,” he said. “This is not simply a statistic.”
He continued, “The $86.4 million in delinquency belongs to fellow members. It is your money: the savings of the person beside you, the shares of a neighbour, the retirement funds of a colleague.”
Bedminister noted that every dollar outstanding is a dollar that cannot be reinvested in better rates, improved services, or new products for the very members who built the institution.
“Every member is encouraged to speak plainly with family, friends, and colleagues who hold loans with NCCU, encouraging them to honour their commitments, not merely for the Credit Union’s numbers, but for their own financial well-being and the benefit of the community we all share,” he encouraged.
In response, the Credit Union has implemented a comprehensive suite of strategies to strengthen portfolio quality and raise public awareness:
- Jack Henry Collections Software — enhancing tracking, prioritization, and real-time monitoring for proactive account management.
- Early-stage intervention — increased focus on accounts in the early category to prevent escalation to non-performing status.
- Structured member engagement — direct outreach, payment arrangements, loan restructuring, and revamped refinancing options to provide flexible pathways for members to restore accounts to performing status.
- Cross-departmental delinquency reduction campaigns — engaging all departments and branches in active outreach and member communication.
- Public awareness campaign — targeted advertisements and social media initiatives to destigmatise conversations around loan repayment and reinforce the co-operative principle that delinquency is everybody’s business.
Furthermore, he mentioned that the framework being built is not merely about collections; it is about restoring a culture of financial responsibility and co-operative accountability across the communities we serve.
“Management is confident that measurable improvement in portfolio quality can be achieved in the year ahead,” Bedminister remarked. “Recognising the need for a more aggressive debt collection strategy, the Board is also recommending for the consideration and approval of members the publication of delinquent members. “
He explained that this approach has shown positive results in encouraging repayment and strengthening accountability.
“However, the decision now rests with you, the members, and your guidance and approval are valued as we seek to protect the financial strength of NCCU and the collective interests of the membership,” Bedminister noted.
The NCCU Limited held its 16th Annual General Meeting (AGM) at the St Alphonsus Parish Hall in Goodwill on Wednesday, June 3, 2026.
