The Ministry of Endowments and Religious Affairs (MERA) in Muscat has announced full digital and administrative readiness to serve pilgrims from the Sultanate of Oman for the 1448 AH Hajj season. The ministry received 47,551 online applications requesting to perform Hajj next year. It noted that the response was overwhelmingly positive during the 14-day application period, averaging 142 registrations per hour, supported by 24/7 technical and administrative monitoring.
Statistics show that the ministry processed 830 technical support requests, handled 784 phone calls, and managed 70 reports and inquiries, all while adhering to a maximum one-hour turnaround time for processing and completion. The ministry highlighted that these efforts were anchored in receiving and tracking applications, providing approved communication and support channels, resolving technical issues, ensuring continuous oversight, and streamlining procedures. Ultimately, this high level of engagement reflects significant public awareness, efficiency, and widespread confidence in the digital system.
