Lose the WiFi connection It can constantly cause discomfort, especially during video calls, online games or when streaming content is played. streaming. This instability can be due to various factors, such as interference from other equipmentexcess connected devices or even a bad positioning of the router.
Network experts from Intelbras, TP-Link and FIAP detailed the most common errors and offered practical solutions to ensure a stable connection at home. They also provided recommendations on how to choose the suitable router depending on the characteristics of the home.
Main causes why WiFi disconnects
- Failures in the operator service
When all devices lose connection at the same time, or if the network remains slow even after restarting the router, the problem could be with the provider’s service. To confirm this, you can connect a computer directly to the modem via a network cable and run a speed test. If the result shows figures much lower than those contracted, the failure is related to the operator.
- Contracted Internet speed is insufficient
With many devices active at the same time, a low speed is not enough. If video calls are interrupted or content loads slowly, the connection does not cover the demand of the home. It is recommended to do several speed tests during the day. For small families, between 100 and 200 Mbps. If you use streaming, games or teleworking, the ideal is 300 Mbps or more. For homes with multiple smart devices, it is suggested to exceed the 500Mbps.
- Router or modem are defective
Signs such as heating, extreme slowness, or constant crashes indicate that the equipment could be defective or obsolete. If the router requires frequent restarts or does not receive updates, it is recommended to replace it every three to five years. Newer models, such as those compatible with Wi-Fi 6offer better performance and greater securitysuch as the inclusion of the protocol WPA3.
- Interference from other electronic devices
Appliances such as microwaves, cordless phones, Bluetooth speakers or even neighboring routers can generate interference, especially in the wireless band. 2.4GHz. They also affect objects such as glass, metals or mirrors. To reduce these effects, the router should be located away from other electronic devices and use the 5GHzless congested.
- Badly located router
The place where the router is installed directly influences the quality of the WiFi. If it is placed inside drawers, near the floor, behind the television or in corners, the range decreases. The ideal position is a central point of the homeelevated and without obstacles. It is suggested to place it between 1.2 and 1.5 meters high.

- Environment with many physical barriers
Thick walls, heavy furniture or metal columns block WiFi waves. In large homes or homes with several rooms, the most effective thing is to implement a mesh networkwhich covers the entire property without generating signal loss, as happens with traditional repeaters.
- Router without updates
Having updated computer firmware improves security, performance, and compatibility with new devices. Some more recent models already perform this process automatically. For teams that do not do this, the ideal is to check every six months if new versions are available from the administration panel.
- Excess connected devices
Connecting too many devices to an old router overloads the network. This causes slowness, interruptions in video calls and poor performance in games. Routers with technology Wi-Fi 6 They handle multiple connections more efficiently. You can also use functions like QoS (Quality of Service) to prioritize important activities and assign separate bands for less critical tasks.
How to choose the ideal router for your home
To ensure an efficient connection, the router should be selected based on use, the size of the home and the number of devices.
- big houses or with multiple levels: the ideal is a network WiFi Mesh to cover the entire area without dead zones.
- Many devices connected: teams with Wi-Fi 6 They support more connections without losing speed.
- Demanding usessuch as games, teleworking or high definition video: a high-performance router is needed.
In areas where the fixed network does not reach, routers with 5G technology They can serve as a primary or auxiliary source of connectivity.
*The creation of this content was assisted by artificial intelligence. The source of this information is from Grupo de Diarios América (GDA) media and reviewed by an editor to ensure its accuracy. The content was not generated automatically.











