It aims to become the world’s top 10 in outsourcing
Business transformation: The Intelcia group is opening a new strategic chapter. The group’s managing shareholders finalize the acquisition of 100% of the capital. The leaders reaffirm their ambition to join the world’s top 10 multi-service outsourcers.
The global outsourcing player, Intelcia, today announces the official finalization of its management buyout. The Group’s managing shareholders concluded, in November 2025, the acquisition of the 65% of the capital previously held by Altice. This operation brings Intelcia towards total capital independence and marks the start of a new phase of development for the Group. This historic milestone crowns more than a decade of uninterrupted growth which has enabled Intelcia to move from a regional operator to a global player. Today present in 19 countries and serving more than 350 clients, the Group relies on the complementarity between customer experience, services augmented by AI and its IT expertise. The exclusive control of capital by the management team now gives the company the freedom and agility necessary to achieve its ambition for 2030: to join the world’s top 10 outsourcers.
“Today marks the starting point of everything we have been building for years. Our ambition remains unchanged: to become a player in the world’s top 10 in outsourcing by 2030. What is evolving is our pace. We now have the structure, the talent, the technological capabilities and, above all, the conviction necessary to take the next step. I am proud of each of the people who make up this company, and resolutely optimistic about our future,” says Karim Bernoussi, co-founder and CEO of Intelcia. With this independence a clear roadmap opens. Intelcia is strengthening its international strength in the field of customer experience through targeted acquisitions in Europe and Latin America while continuing the development of Intelcia Tech as an IT player covering the entire value chain.
These two axes are based on a strong commitment to AI-driven operations and a corporate culture based on attention to both customers and employees. For Youssef El Aoufir, Deputy CEO of the Group, “the finalization of this operation sends a strong signal of confidence and commitment. Our priority is clear: accelerate the integration of AI and technologies across our entire offering, make Intelcia Tech a leading player in digital transformation, and strengthen the human-centered culture that has always set us apart. Intelcia’s next chapter will be defined by our ability to combine scale and precision, ambition and human demands. Intelcia is approaching this new era by relying on the commitment of 40,000 employees spread across 19 countries.
