A major Flow outage has left customers across Saint Lucia without service since yesterday evening, prompting the telecommunications provider to activate its highest-level response measures.
The disruption began at approximately 5:30 p.m. on Sunday and has affected all commercial and business customers in Saint Lucia, as well as some customers in Dominica, according to the company.
Describing the incident as a “crisis-level event”, Flow said it activated its Regional Network Disaster Response & Recovery Center and local Crisis Management Team as efforts to restore service intensified.
While the exact cause has not yet been determined, technical teams are investigating a suspected fault that has disrupted services throughout Saint Lucia and impacted some customers in Dominica.
The outage has also affected network-based communications, which means Flow customers have been unable to receive updates by text message or email. The company said it is relying on media outlets and its social media platforms to keep customers informed.
“Flow acknowledges the gravity of this outage and the impact it has had on its valued customers. Our top priority is restoring connectivity, and we have mobilised all necessary regional resources to address the issue as swiftly as possible. We appreciate our customers’ patience and understanding during this challenging time,” the company said.
Flow said restoring connectivity remains its top priority and thanked customers for their patience as work continues to bring services back online.
Customers are being encouraged to follow Flow’s official social media channels and local media outlets for updates.
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