The National Tax and Customs Directorate (Dian) confirmed this Tuesday October 6 that your services They returned to operating normallyafter a failure recorded during the morning that from 11:20 am prevented thousands of taxpayers from complying with their tax obligations.
Among those mainly affected were natural persons that precisely they had this day as the maximum deadline to submit your income tax return.
Thousands of people were unable to declare income due to the failure in the system. Photo:Dian and Canva
According to the official statement, the interruption It was caused by the breakdown of a transformer of the local electrical network in Bogotaa fact beyond the control of the entity that affected the energy supply in the area where the data center from which its technological services are supported is located.
The external electrical failure temporarily impacted the availability of several of the entity’s applications throughout the country, leaving numerous users without the possibility of accessing the platform on a day considered critical by the expiration of tax deadlines.
READ ALSO
Dian’s reaction
The entity explained that, given the contingency, its management and technical teams They immediately activated the care protocols and recovery established for this type of events, in order to stabilize and progressively restore services affected.
“Thanks to the immediate response of the technical and management teams, the operation was safely restored and currently all services are working normally“, he noted in his statement, in which he also asked the public for understanding for an event that, as he insisted, was caused by external factors.
#TheLastDIAN | The DIAN safely restored technological services that were affected nationwide by a power interruption in Bogotá. The failure originated from the breakdown of a transformer in the local electrical grid. Thanks to the immediate response of the DIAN technical and managerial teams, all services function normally. 📰 Read the full note here: https://t.co/7cYof4HH3R
— DIANColombia (@DIANColombia) October 6, 2026
La Dian added that will continue with permanent monitoring of its technological infrastructure to ensure the stability of the operation and attention to taxpayers in the coming days.
READ ALSO
Analdex Pronunciation
The National Foreign Trade Association (Analdex) He also spoke out in the afternoon about the failure through a letter addressed to the Dian, in which he requested the entity immediately authorize manual processing of the affected operations and declare the contingency in case the service was not restored in time.
The union also requested that the Dian Innovation and Technology Management Directorate will officially inform what services were affected and in what state was its restoration.
READ ALSO
Likewise, it requested that notice be given to the sectional directorates so that the non-compliance caused by these failures would be treated in accordance with the Law 2586 of 2026which exempts from liability the violations generated due to the instability of computer services, even when the contingency has not been formally declared.
At the request of the association complaints from hundreds of people were added through social networks, who They could not meet their tax obligations.
Analdex and taxpayers requested the entity to declare itself in contingency. Photo:Image generated with artificial intelligence
Recommendations for taxpayers
While the contingency was being resolved, Analdex recommended users report each failure through the official channels of the Dian, retain assigned case number and save screenshots with date and time of failed attempts, in order to have evidence to support any subsequent claim before the entity.
READ ALSO
Hours later, the entity confirmed the total restoration of its servicesalthough for the moment has not been formally pronounced about himself there will be an extension of deadlines for those who were affected by the system crash during the day.
María Alejandra Mesa Munévar
LATEST NEWS EDITORIAL
