Concerns are mounting over the future of about 150 call centre workers following reports that the Telecommunications Services of Trinidad and Tobago (TSTT) is considering ending its contract with Amplia and transferring the work to Hummingbird Holdings.
The workers have reportedly been informed that their contracts will not be renewed beyond September 30, giving them about 30 days’ notice.
Guardian Media understands the development has raised concerns about job security and the financial impact on workers, particularly amid ongoing economic pressures.
It is understood that some of the affected agents may be absorbed by the new entity if the arrangement proceeds. However, there are concerns that they could be offered significantly lower salaries, potentially placing many of the workers in financial difficulty.
The issue has also drawn attention because the Communication Workers’ Union (CWU) is currently seeking improved wages for TSTT workers.
The reports come amid wider concerns about short notice being given to workers affected by changes to state-linked programmes and the termination of contracts at state entities.
However, contacted yesterday, Minister of Public Utilities Barry Padarath said no decision had been taken on the Amplia arrangement.
Padarath said he was advised by the company’s board that “no decision has been made on this.”
He noted, however, that companies supplying goods or services to TSTT, or any other state enterprise or company, operate under contracts which have expiration dates and are subject to reviews.
“Therefore, the company, through its processes, look at cost, ability to meet contractual arrangements and whether the operations of the current arrangements are satisfactory,” Padarath said.
The minister’s comments suggest the future of the Amplia arrangement remains under review, with factors including cost and contractual performance being considered.
The reported move is also engaging the attention of the CWU, which represents workers in the telecommunications sector. The union is expected to closely monitor developments surrounding the call centre workers, particularly any decision that could affect their employment status, salaries and conditions of service.
For the workers, the uncertainty comes with the September 30 deadline approaching and questions remaining over whether they will retain their jobs, be transferred to another entity or face redundancy.
TSTT has yet to announce a final decision on the future of the call centre contract.
