The average processing time for complaints is 9 days
Summary: During the first 6 months of the year, 73,296 complaints were filed on the Chikaya.ma portal. Complaints processed totaled 55,721. The details.
The latest statistics published on the Chikaya.ma website show 73,296 complaints filed since the beginning of January 2026 until now. In detail, 13,800 complaints were received during the month of January 2026, 11,267 in the month of February, 12,365 in the month of March, 11,099 in the month of April, 13,669 in the month of May and 10,736 in the month of June. The complaints processed amounted to 11,891 in January, 9,617 in February, 9,779 in March, 8,482 in April, 9,043 in May and 6,909 in June. In total, 55,721 complaints were processed. The rate of processed claims reached 61.96%. Concerning complaints currently being processed, these are continuously increasing.
They stood at 1,909 in January, 3,919 in February, 6,505 in March, 8,442 in April, 13,748 in May and 17,596 in June. Furthermore, the number of complaints for which applicants expressed satisfaction with the responses obtained increased from 143 in January to 126 in February and 119 in March. In April and May, they numbered 114 and 86 in June. The positive feedback rate expressed is 55.56%. As for the number of applicants saying they were dissatisfied with the treatment, their number increased from 55 in January to 49 in February, 45 in March, 50 in April, 61 in May and 26 in June. Please note that the average processing time for complaints is 9 days. During the month of January, this deadline was 200 days. It increased to 251 days in February, 100 days in March, 82 days in April, 56 days in May and 45 days in June.
As a reminder, during the year 2025, 160,639 complaints were filed. In detail, 16,458 complaints were received during the month of January 2025, 14,195 in the month of February, 13,380 in the month of March, 12,685 in the month of April, 12,317 in the month of May, 9,801 in the month of June, 16,261 during the month of July, 15,512 in the month of August, 15,204 in the month of September, 14,364 in the month of October, 10,267 in the month of November and 10,185 in the month of December. Claims processed during the year 2025 totaled 135,015. There were 14,844 in January, 12,988 were processed in February, 12,010 in March, 10,959 in April, 10,514 in May, 8,274 in June, 14,101 in July, 13,458 in August, 12,538 in September, 11,418 in the month of October, 7,319 in the month of November and 6,592 in the month of December. Regarding complaints currently being processed, their number continues to increase.
These amounted to 1,614 in January, 2,821 in February, 4,191 in March, 5,917 in April, 7,720 in May, 9,247 in June, 11,407 in July, 13,468 in August, 16,119 in September, 19,065 in the month of October, 22,023 in the month of November and 25,656 in the month of December. The rate of processed claims stood at 66.08%. The portal offers users permanent and easy access to communicate with 1,748 administrations (ministries and High Commissions, local authorities, public establishments and companies). This digital system aims to bring the administration closer to citizens, by facilitating the monitoring and rapid processing of complaints throughout Moroccan territory.
