The Antigua Public Utilities Authority (APUA) has detailed how its utility amnesty programme will operate, setting out clear steps for residential customers seeking to have long-disconnected services restored.
The programme applies to customers whose electricity, water, or telephone and internet services were disconnected on or before September 30, 2025. Those eligible must begin the process by submitting an application in person at one of two locations: the APUA Business Centre on Independence Avenue or the Village Walk office on Friars Hill Road.
To apply, customers are required to present a valid government-issued identification and provide their APUA account number associated with the disconnected service. Tenants must also submit a landlord permission letter confirming approval for reconnection at the property.
Once an application is accepted, APUA will initiate the reconnection process. In cases where a property has been without service for an extended period—particularly a year or more—a safety inspection will be mandatory before utilities can be restored. This inspection is intended to ensure that wiring, plumbing, and other infrastructure meet required standards.
APUA has indicated that customers disconnected for prolonged periods are still eligible to participate, provided they complete the application process and meet the safety requirements.
The programme will remain open until May 29, 2026, with officials urging customers to apply early to avoid delays as demand increases closer to the deadline.
Customer support is available through APUA’s service centres, as well as by phone and email, for individuals needing guidance on the application process or required documentation.
The initiative is designed to provide a structured pathway for households to regain access to essential services while maintaining safety and regulatory compliance.
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